Muggalicious does everything possible to ensure that your order is delivered as quickly and efficiently as possible. Thus, depending on the specific items you order, various shipping times will apply.
All items that have matching products (mugs, t-shirts, tote bags, etc.) are printed on demand when you place the order. Thus, the time to receive these items ranges from 8 to 16 days. Additionally, these items may be shipped separately. They are normally shipped by the USPS.
Some mugs, like the Hippie VW Retro Bus are shipped domestically within 48 hours of placing the order. These items are normally shipped by USPS First Class or Priority mail and delivered within 5-7 days.
Some items are shipped out directly from our International partners. These items are always sent via the fastest method available and normally arrive within 12-20 days, however, if an item is held up by customs, it may require additional time for delivery, thus you should allow 4-6 weeks for delivery. Replacement products will be shipped after 6 weeks.
Remember, frequently, multiple item orders of different products will be shipped separately and thus will arrive at different times.
If your item has not been delivered within 30 days of your original purchase date and our USPS investigation shows no movement in their system, we will either refund your payment or ship out a replacement order to you.
If your item has not been delivered within 30 days of your original purchase date and our USPS investigation shows your package coming in a reasonable amount of time we will not be able to issue a refund.
Custom printed orders are shipped directly from our production partners. Some use USPS, some UPS and some DHL. If any shipping company attempts a delivery and is unable to complete the delivery due to circumstances at the customers address (no one home, gated area, dogs, etc.) the customer is responsible for immediately contacting the shipping company and arranging details for a re-delivery. Refunds will NOT be given for items that are undeliverable.
When your order is shipped, you should receive notice giving you the tracking number. If you have any questions regarding shipping or our policies, please contact [email protected]
INTERNATIONAL ORDERS (locations outside US) Shipping time can vary from country to country. Expect 40-50 days for delivery. (Also see below.)
IMPORT & CUSTOMS FEES (International Orders - locations outside the US)
Some countries charge an Import Tax on items purchased Internationally and shipped directly into the country to the customer. My Gear Place is NOT responsible for the payment of these fees. They are imposed by the country in which the customer lives.